Food delivery

Uspacy helps organize the work of employees, process orders more accurately and quickly, and prevent the loss of clients.

On the way to the client, the order goes through stages — from the moment of ordering to preparation and direct receipt. Making this process as pleasant and fast as possible for the client is not a challenge at all, but rather a task for the tools of a single online space.

The system helps to optimize the work of employees and improve the quality of service. The main task of the food delivery service is to ensure convenient and uninterrupted communication between the client and the company.

Uspacy allows you to manage orders, improve interaction with clients and couriers, and helps optimize delivery processes. As a result, there are less mistakes when making orders, order in documents, instant communication with couriers, the building of long-term relationships with clients and the increase of their loyalty.

A single client base

For food delivery companies, the ability to have clients' contacts and their order history at hand is extremely important. The number of incoming requests is constantly increasing, and therefore the number of regular clients with whom you need to build high-quality communication is also increasing.

Thanks to the CRM system, you can easily collect, process and store client data, creating a single database of contacts that will contain full information on each order. This will greatly simplify communication between employees and clients. They will be able to view previous orders, likes or comments at any time. In case of an unforeseen situation, managers or couriers will be able to quickly find the client and offer options for solving the problem.

Convenient orders

Thanks to the functionality of the CRM system, you will be able to ensure the high-quality of food delivery services. Quickly accept and process orders, conduct calculations and monitor statuses. Your clients will be able to order food using the online form on the website. And thanks to the possibilities of integration and the use of third-party solutions, they will be able to order in the mobile application or by writing messages in social networks. In short, order where it is most convenient for them.

This will greatly simplify the ordering process and reduce waiting time. The CRM system will not allow any incoming request to be lost, because all of them will be recorded in the system, along with the history of previous orders. This will allow you to create personal offers and increase sales.

Staff motivation

Working in a single online system can help increase the motivation of managers and couriers. You can assign tasks, track progress and even develop motivational programs. This will not only help establish effective interaction within the team, but also increase the productivity of each individual employee. Managers will try to process as many requests as possible, and couriers will be interested in taking as many orders as possible. On the other hand, you will monitor their work, evaluate the quality and speed of processing and delivery, compliance with deadlines, and ability to work in a team.

Taking this data into account, you will be able to form an impression about the atmosphere in the team and the productivity of employees. If necessary, provide feedback and correct their actions.

Convenient communication

The use of chats in food delivery companies allows you to improve communication between employees and establish communication between the kitchen and couriers. Chats allow employees to exchange information quickly and conveniently. For example, cooks can report changes in the cooking process, the readiness of an order, or the impossibility to fulfill it. In addition, the restaurant administrator can send updates about menu changes or promotions to a pre-created thematic chat.

This helps ensure prompt communication, minimizes mistakes and reduces delays in the food delivery process. As a result, there are fewer upset clients and more satisfied regular ones.

Control of the work of couriers

Your managers can process orders at lightning speed, but all their efforts will be wasted if couriers do not work at full capacity and deliver orders to clients on time. It is easy to control their work in a single system. Here you can view comments on orders and routes, tracking when the delivery of food was delayed due to the fault of the courier, and when it was caused by external factors.

You will be able to identify the most motivated employees, as well as those who do not comply with deadlines and take measures. Monitoring the work of couriers will help increase their level of responsibility and ensure fast delivery of food to clients. This, in turn, will improve the level of service and help reduce the percentage of not satisfied clients.

Smart marketing

The food delivery service allows you to fully use the capabilities of the CRM system as an effective and extremely convenient marketing tool. Collect client data and their order history to understand which dishes are popular.

Track the effectiveness of marketing campaigns, analyze the success of the activities carried out and count how many new clients you have and how many orders have been made. Collect feedback and performance evaluation of your employees. Use this data to improve the service and develop further strategies.