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Dmytro Suslov

Co-founder and CEO of Uspacy

The voice of Uspacy that explains the complex in simple terms

Dmytro Suslov is a manager and entrepreneur with 20 years of experience in management.

He is a graduate of the Executive MBA program at the Kyiv-Mohyla Business School, which he completed with honors. Dmytro’s management approach combines systemic thinking, practical leadership experience, and deep attention to people as the key element of any business process.

As the author of analytical yet inspiring materials for the Uspacy blog, Dmytro speaks about teamwork, productivity tools, and digital culture from the perspective of a manager who not only understands the product but lives in its ecosystem every day. His texts help to better understand how modern services work, why businesses need flexibility, and how digital tools affect not only efficiency but also the condition of teams and people within organizations.

113 матеріалів
4487
7-minute read

Meeting notes: how to capture meeting decisions in Uspacy and turn them into tasks instantly

A meeting can go well, but the real challenges usually appear after it ends.

May 29, 2026

7-minute read

SLA (Service Level Agreement) in customer service: How to control first response time and ticket resolution using statuses

Customer communication is no longer limited to one channel.

May 27, 2026

7-minute read
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GDPR for responsible businesses: how to collect and store customer data legally

May 25, 2026

8-minute read
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Customer Success Management (CSM): How it differs from sales and how to manage the process in a CRM

May 20, 2026

7-minute read
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Performance Review: How to use task history for objective employee evaluation

May 18, 2026

7-minute read
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Billing and subscriptions: How to manage B2B clients with recurring (monthly) payments

May 15, 2026

6-minute read
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How to automate vacation and sick leave approvals through tasks in Uspacy

May 13, 2026

8-minute read
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Time tracking in Uspacy: How to calculate pay for hourly specialists without third-party services

May 11, 2026

7-minute read
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P&L (Profit and Loss) and CRM: How to link closed deals to a company’s real costs

May 8, 2026

7-minute read
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CAC calculation (Customer Acquisition Cost) using a CRM: How to determine the true cost of a customer

May 6, 2026

7-minute read
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From chaos to control: How CRM saves event managers from disorder during event planning

May 4, 2026

8-minute read
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Migration without loss: A technical algorithm for moving from russian CRMs while preserving relationships and history

May 1, 2026

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