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Today, we’re officially launching Uspacy — a Ukrainian-built digital workspace that unifies CRM, internal communication, and team productivity tools.

Uspacy launched: a Ukrainian business workspace that combines CRM, task management, and communication tools

Ukrainian SaaS startup Uspacy has successfully closed its pre-seed funding round, raising a total of €420,000.

Uspacy raised €420,000 in pre-seed investment

Uspacy is a Ukrainian SaaS platform designed to organize teamwork, build effective communication, and manage business processes. The product is created with a clear focus on people and their everyday work tasks, without abstract features and without technologies «for the sake of technology».
The development of Uspacy takes place at the intersection of modern digital solutions and practical experience of working with businesses, their real needs, constraints, and management challenges.
The platform is designed with a deep understanding of how people perceive information, interact with digital tools, and make managerial and operational decisions. A separate and fundamentally important area of Uspacy’s expertise is the development of workflows and tools that do not merely declare efficiency, but actually increase it in the daily work of teams.
This approach makes it possible to create not functionally overloaded systems, but clear and logically structured workspaces. Spaces in which teams work faster, more structured, and with a lower level of tension, without wasting time fighting interfaces or unnecessary processes.
Uspacy is not just a set of tools. It is an integrated platform where design supports the logic of business processes, and technology enhances team interaction. That is why the service is equally well suited for small businesses and for companies in a phase of active growth, for which transparency of processes, ease of use, and the ability to scale without losing manageability are critically important.

Uspacy

Uspacy is a digital AI space that brings together communication, collaboration, and CRM in a single product.

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Businesses today face an urgent need to manage client relationships effectively.

How to choose a CRM for your business

Businesses are constantly seeking more effective ways to engage with clients. Increasing competition drives entrepreneurs to adopt technologies that help them better understand customer needs.

What is a CRM system? A basic explanation from Uspacy

The one-page website (landing page) has become a powerful marketing tool for businesses of all sizes.

Tips from Uspacy on finding the right CRM for one-page websites

A CRM can either boost your sales productivity or become a tool your team avoids altogether.

What to keep in mind when choosing a CRM for sales

A CRM system has become an essential tool for managing client relationships.

Getting started with CRM – expert insights from Uspacy

Modern retail businesses need effective tools to manage client relationships.

Key things to know before choosing a CRM for your store 

Businesses handle dozens of new leads daily — from online sources, social media, events, and personal recommendations — but managers struggle to keep them organized, and opportunities are easily lost.

Sales funnel: How to build an effective one using Uspacy CRM

Email, messengers, calls, website inquiries — communication channels keep multiplying, and businesses can easily get overwhelmed by the flow of information.

The importance of CRM: How Uspacy helps businesses retain clients

Sales growth isn’t a matter of luck or sudden inspiration.

How to increase sales with Uspacy CRM: Analytics, reminders and personalization

Store staff in a physical store simply can’t remember every client, their preferences, or purchase history.

How Uspacy CRM boosts sales for offline stores

The business is scaling, marketing is generating more inquiries, yet sales still rely on Excel files, messages, and notebooks.

CRM leads vs. Excel contacts: Uspacy explains the real difference

Client feedback is a direct indicator of trust. When a business consistently works with feedback, it gains more repeat purchases.

How to work with client feedback in Uspacy CRM

In B2B sales, success often depends on a single document — the commercial proposal.

A commercial proposal for the B2B market: How to create a document that sells

China remains the “world’s factory,” and AliExpress is one of the easiest platforms for launching a product-based business.

How to start a business on AliExpress: From your first purchase to consistent sales

Small businesses often start with enthusiasm — but also in a disorganized way. 

CRM for small business: luxury or necessity? How to get sales organized

In logistics, delays can be costly. Even an hour without vehicle updates can throw off loading schedules, and losing a driver’s contact information can result in fines and idle time.

CRM for logistics and cargo transport: Organizing requests and fleet management

A business often operates using a mix of many different services pieced together.

API in CRM: A simple explanation and its value for your business

The manager’s monitor is cluttered with multiple tabs: Telegram notifications, Instagram Direct messages, Viber alerts, and an overflowing inbox.

CRM as a centralized solution for client support: streamline responses and prevent client loss

Lead management in CRM: A complete guide from cold inquiry to closed deal

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Sales funnel in a CRM: How to build It, automate It, and close more deals

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Uspacy onboarding made easy: Keep productivity high

Recent statistics from The Bridge Group and MEDDIC Academy reveal a paradox: over 90% of businesses use a CRM, yet sales performance has dropped to a historic low.

Why CRM implementations fail: 5 common mistakes and how to avoid them

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Phone calls remain a core tool for closing deals, despite the popularity of messaging apps.

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Business owners often plan their budgets by relying on last year’s results, hoping that history will repeat itself.

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Entrepreneurship without analytics is like sailing in dense fog—both force you to rely entirely on intuition.

Data-driven management: How to stop guessing and start trusting CRM numbers

Instagram has long evolved into a full-fledged online store.

CRM for Instagram: How to stop losing orders in Direct messages and increase sales

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Over the past few months, Nano Banana has become both a meme and a growing trend.

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CRM-based sales automation

Sales are increasing, but so is the digital chaos.

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A classic scenario: a sales manager closes a high-value deal. 

Documents in one click: How to automate invoices, contracts, and acts in your CRM

Most companies already maintain a paid CRM system, previously set up by integrators, with workflows carefully documented.

Why businesses are moving from Bitrix24 and outdated CRMs to modern platforms

Telegram is no longer just a messenger — it’s a full-fledged channel for client engagement.

How to create a Telegram chatbot and connect it to Uspacy CRM 

In the early stages, managing a business seems easy—just a few messenger chats, a spreadsheet, and phone notes.

What a CRM deal is and why it matters for your business: The Uspacy example

Chaos in your workflow reduces your income more quietly than competitors do. Notes in paper notebooks, endless Excel spreadsheets, and sticky notes on your monitor — a familiar scenario.

What is a CRM system: Features and key implementation benefits

Businesses often operate at full speed: new channels, tons of inquiries, constant team changes.

Lead vs. Deal in CRM: Understanding the difference and its impact on sales

If you try to sell to everyone, you end up selling to no one.

Target audience and how Uspacy’s CRM helps you work with it

Online sales are unpredictable without a clear strategy.

How to boost online sales: Website integrations, chatbots, and Uspacy CRM

Attracting inquiries from potential clients is only the first step.

Lead generation: How to find potential clients and keep them using CRM Uspacy

Once, every client was known personally, and their order history was memorized.

What an ERP system is and how it differs from a CRM: Example of a hybrid solution with Uspacy

Endless emails, reports, reminders, and status updates — all of these take up time that could be spent on something truly valuable.

Business automation: How Uspacy CRM streamlines routine work

A CRM system has become an essential tool for modern businesses. However, many companies that integrate such solutions into their workflow often slow their progress, leaving the service without proper optimization.

How to effectively manage and optimize the CRM system

Today, the Uspacy team celebrates 1,000 days since the launch of our product.

1,000 days of Uspacy

Messaging apps have become the main way clients communicate. Phone calls are inconvenient, and emails often go unanswered for weeks.

What a chatbot is and how it boosts sales with Uspacy CRM

Modern law firms handle hundreds of documents and serve dozens of clients every day.

Choosing the right CRM for law firms: What matters most

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Beyond the basics: Expanding Uspacy with ready-made apps, connectors, and custom code

Education is a long-term journey, where success depends on how long students stay engaged.

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For most companies, Excel or Google Sheets is the first tool for organizing client database.

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For a small business owner, the logic often seems straightforward: “If we’re going to invest in automation, let’s do it properly — at an enterprise level.”

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Many businesses overspend on Google Ads and Facebook just to get one more click or one more first purchase.

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Every new business starts off in a little chaos.

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It’s not the number of employees that matters to clients.

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Online stores deal with a fast-paced order processing environment and a nonstop stream of client inquiries.

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Even the biggest and most powerful products can’t meet all the needs of every company.

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CRM for B2B: How to manage deals that can last months without losing control 

Dmytro Suslov is a manager and entrepreneur with 20 years of experience in management.
He is a graduate of the Executive MBA program at the Kyiv-Mohyla Business School, which he completed with honors. Dmytro’s management approach combines systemic thinking, practical leadership experience, and deep attention to people as the key element of any business process.
As the author of analytical yet inspiring materials for the Uspacy blog, Dmytro speaks about teamwork, productivity tools, and digital culture from the perspective of a manager who not only understands the product but lives in its ecosystem every day. His texts help to better understand how modern services work, why businesses need flexibility, and how digital tools affect not only efficiency but also the condition of teams and people within organizations.

Dmytro Suslov

The voice of Uspacy that explains the complex in simple terms

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Almost every entrepreneur strives for the same goal — stable, predictable growth.

CRM as the сore of a scalable system: From chaos to a managed marketing & sales funnel

Spartak Polishchuk is a product expert behind the development of the Uspacy online platform and the creation of modern services for organizing teamwork and managing business processes. He has a deep understanding of how CRM systems and automation tools should function in companies of various sizes, from small businesses to complex organizational structures.

Spartak has 8 years of experience in CRM integrations, 5 years of successful business management, and 5 years of practical experience in application and microservice development in the role of product owner. His focus is on transforming ideas and strategic hypotheses into clear, logical, and intuitive product solutions for users, which are organically embedded in the daily work of teams.

Spartak Polishchuk

The voice of product management that transforms ideas into intuitive solutions

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Kyrylo Melnychuk is a co-founder and Chief Technology Officer (CTO) of the Ukrainian SaaS startup Uspacy. He is responsible for the technical development of the product, the design of high-load solutions, system architecture, and the high-quality implementation of all technological components of the platform.

Kyrylo has 20 years of experience in commercial software development and more than 15 years of successful management of an IT outsourcing company. He specializes in CRM and collaboration solutions, high-load systems, and microservice architecture. His task is to make complex technological foundations invisible to the user, while remaining reliable, scalable, and stable for businesses.

Kyrylo Melnychuk

The technical voice of Uspacy that turns complex challenges into architectural solutions

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Volodymyr Pimakhov is a Ukrainian designer and co-founder of the SaaS startup Uspacy. He is responsible for the visual component of the product, the formation of UI/UX concepts, interfaces, and the overall brand design.

Volodymyr has 26 years of experience in design, more than 10 of which are dedicated to the development of CRM systems, the design of workflows, and tools that directly improve user experience. He takes an active part in shaping the aesthetics and visual standards of the Uspacy platform, the main goal of which is to simplify teamwork and business process management without unnecessary visual complexity.

Volodymyr Pimakhov

The design voice that shapes the visual identity of the product

Learn more about the authors of the Uspacy blog: experts in CRM and business development. Read insights on analytics, automation, new technologies, and the growth of CRM platforms. 

Content team | Uspacy blog authors and experts  