Make incoming and outgoing calls within your CRM by connecting Zadarma IP telephony! It allows you to improve communication and significantly enhance service quality, which in turn increases client loyalty.
At Uspacy, telephony works through integrations with specialized services. In the Marketplace section, there are free applications that, once installed and configured, will enable you to call clients or receive calls from them.
💡 Payment for the use of telephony services is handled by the service providers.
Therefore, for the successful operation of Zadarma telephony, you need to perform initial setups both at Zadarma and Uspacy. After that, you will need to install and configure one of the VoIP applications or a Google Chrome extension for making calls.
☝🏻 Before proceeding to the step-by-step setup of the telephony service and Uspacy, you need to perform a few preparatory actions.
About everything below ⬇️
Preparatory actions
First, install the free Zadarma application for your Uspacy. To do this, go to the Marketplace section and click the Get button.
Once the application is installed, integration data required for Zadarma settings will become available. So, open its settings.
Here, you need the Uspacy webhook field. Its data is required when setting up outgoing webhooks for Zadarma . So, copy it.
Zadarma settings
Uspacy settings
After additional settings in the Zadarma app, you will be able to call clients or receive calls from them.
VoIP applications or Google Chrome Extensions
The Zadarma service offers its own set of VoIP applications, as well as Google Chrome extensions, so you can use telephony features that allow you to make and receive calls.
Follow ➡️ THIS link and view the entire set of applications, as well as instructions for their installation and setup.
Work with telephony
After that, you can start working with Zadarma telephony directly at Uspacy. Always stay connected with your current and potential clients.
☎️ All calls (incoming, outgoing and missed) will be saved on the Call log page.
💡It is available only on commercial plans.
On the call log page, you can immediately process calls, for example, listen to the recordings of conversations or go to the card of the related CRM entity.
🙌🏻 Please note that conversation recordings are usually added with a delay of 10-15 minutes. If the call was long, the delay may be a little longer.
Conversation records will be contained in the CRM card as well, in its right part, under the activity filter, where the history of interaction with the element is displayed.
If you have additional questions or you need to contact the support, send a request to this email [email protected]
Created: September 30, 2024 / Updated: February 12, 2026