Extend the capabilities of your CRM by connecting UniTalk IP telephony.
One of the keys to successful sales is meeting clients needs and the use of IP telephony allows you to establish communication with them and thereby improve the level of service.
Features of work
At Uspacy, telephony works through integrations with specialized services. In the Marketplace section there are free applications that, once installed and configured, will allow you to call or receive calls from clients.
💡 Payment for telephony services is made on the service side.
You can get to know more about the plans and prices of UniTalk at this link
For the successful work of Unitalk telephony, it is necessary to configure initial settings both at telephony and Uspacy. After that, install a special extension for Google Chrome to make and receive incoming and outgoing calls on any browser pages, including your Uspacy Space.
About everything below ⬇️
UniTalk settings
Uspacy settings
In the Marketplace section, there is the free UniTalk telephony application, which after its installation and additional settings will allow you to call clients or receive calls from them.
UniTalk extension for Google Chrome
In order to call clients, you do not need to install additional third-party applications on your devices. Thanks to a special extension in Google Chrome, you can make and receive outgoing calls on any page of the browser, including your Uspacy Space.
Work with telephony
After that, you can start working with UniTalk telephony directly at Uspacy – making or receiving calls from clients.
☎️ All calls (incoming, outgoing and missed) will be saved on the Call log page. Here you can process calls, for example, listen to recordings of conversations or go to the card of the related CRM entity.
💡It is available only on commercial plans.
On the call log page, you can immediately process calls, for example, listen to the recordings of conversations or go to the card of the related CRM entity.
🙌🏻 Please note that conversation recordings are usually added with a delay of 10-15 minutes. If the call was long, the delay may be a little longer.
Conversation records will be contained in the CRM card as well, in its right part, under the activity filter, where the history of interaction with the element is displayed.
Update settings
🟣 September 2024. It's possible to transfer information through UTM tags. To do this, just add the following part to the Ended call webhook:
"utmSource": "#{{UTM_SOURCE}}",
"utmMedium": "#{{UTM_MEDIUM}}",
"utmCampaign": "#{{UTM_CAMPAIGN}}",
"utmTerm": "#{{UTM_TERM}}",
"utmContent": "#{{UTM_CONTENT}}",
🔍More details on settings and full JSON request body for Ended call webhook ➡️ Unitalk settings - Step 3 Outgoing webhooks - Ended call.
🟣 May 2025. Step 3. Integration with CRM – the ability to select which entities should be created for different types of calls.
If you have additional questions or you need to contact the support, send a request to this email [email protected]
Created: May 16, 2023 / Updated: January 20, 2026