Integrate StreamTelecom IP telephony into your CRM system and optimize the work of the company's sales department.
To ensure a high level of client service, you need to stay in touch with them all the time. The use of IP telephony will help to organize this process, and will also increase sales.
Features of work
At Uspacy, telephony works with the help of integrations with specialized services. In the Marketplace section there are free applications that, after installation and configuration, will allow you to call or receive calls from clients.
💡Payment for telephony services is made on the service side.
You can get to know more about StreamTelecom's plans and prices here ⬇️
For the successful work of StreamTelecom telephony, it is necessary to perform initial settings both at Uspacy and StreamTelecom. After that, you need to install a softphone for making calls.
About everything below ⬇️
StreamTelecom settings
All necessary connection and configuration actions will be performed by service specialists. For this, you need to contact StreamTelecom support. But for a general understanding of the process, let's divide it into 3 steps.
💡All the details necessary for the successful work of StreamTelecom telephony, described in each of the steps, can be discussed and agreed with the service specialists at once, after contacting the support for the first time.
Uspacy settings
In the Marketplace section, there is the free StreamTelecom application, which after its installation and additional settings will allow you to call clients or receive calls from them.
Softphone
To make calls, you need to use a softphone or have a landline IP phone.
Softphone is a special application that provides IP-telephony communication. It is installed on a work computer and requires an Internet connection.
To use the softphone, use the data received from StreamTelecom support, namely the server, login and password. This will allow you to successfully connect and make calls.
☎️ For installation and configuration, we advise you to contact Binotel support.
Work with telephony
After that, you can start working with StreamTelecom telephony directly at Uspacy - make calls and stay in touch with your current and prospective clients.
☎️ All calls (incoming, outgoing and missed) will be saved on the Call log page. Here you can process calls, for example, listen to recordings of conversations or go to the card of the related CRM entity.
💡It is available only on commercial plans.
On the call log page, you can immediately process calls, for example, listen to the recordings of conversations or go to the card of the related CRM entity.
🙌🏻 Please note that conversation recordings are usually added with a delay of 10-15 minutes. If the call was long, the delay may be a little longer.
Conversation records will be contained in the CRM card as well, in its right part, under the activity filter, where the history of interaction with the element is displayed.
If you have additional questions or you need to contact the support, send a request to this email [email protected]
Created: May 31, 2023 / Updated: January 30, 2026