Simplify and improve your business processes by integrating Ringostat IP telephony into your CRM.
Automate the sales department, make its work faster and more convenient. Build a quality client service system. Therefore, use the possibilities of telephony for sales and increasing client loyalty.
Features of work
At Uspacy, telephony works through integrations with specialized services. In the Marketplace section there are free applications that, after installation and configuration, will allow you to call or receive calls from clients.
💡 Payment for telephony services is made on the service side.
Learn more about Ringostat plans and prices here.
For Ringostat telephony to work successfully, you need to complete the initial setup both in the Ringostat service itself and on the Uspacy side. After that, you will also need to install a special app to make outgoing calls and receive incoming calls.
About everything below ⬇️
Ringostat settings
Uspacy settings
In the Marketplace section, there is the free Ringostat application, which, after its installation and additional settings, will allow you to call clients or receive calls from them.
Ringostat Smart Phone app for calls
To call clients, you need to install a special app from Ringostat. By the way, thanks to this app, when using this telephony service you’ll be able to use the click-to-call option from a phone number in a CRM card (Click-To-Call).
🔍 You can read more about the updated app in a separate section of the Ringostat knowledge base. 🔍 About setting up click-to-call ➡️ HERE.
After that, enter the SIP login and SIP password that were created when adding employees in Ringostat and sign in to the app.
Work with telephony
After that, you can start working with Ringostat telephony directly at Uspacy - making or receiving calls from clients.
☎️ All calls (incoming, outgoing and missed) will be saved on the Call log page. Here you can process calls, for example, listen to recordings of conversations or go to the card of the related CRM entity.
💡It is available only on commercial plans.
On the call log page, you can immediately process calls, for example, listen to the recordings of conversations or go to the card of the related CRM entity.
🙌🏻 Please note that conversation recordings are usually added with a delay of 10-15 minutes. And if the call was long, the delay may be a little longer.
Conversation records will be contained in the CRM card as well, in its right part, under the activity filter, where the history of interaction with the element is displayed.
Settings update
🟣 August 2024. It's possible to transfer information through UTM tags. More details - Ringostat settings - Step 3. Outgoing webhooks - Webhook parameters Before call.
🟣 October 2024. It's possible not to process forwarded calls (they will not appear in CRM cards). Details: Uspacy settings – Step 2. Connection status – the option Do not receive transit calls.
If you have additional questions or you need to contact the support, send a request to this email [email protected]
Created: June 1, 2023 / Updated: February 6, 2026