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The Uspacy Support Team is a group of dedicated specialists who help users quickly understand the platform’s capabilities and use it effectively in their daily work.

 The team creates knowledge base articles, records training videos, and answers user questions via live chat support. Our materials explain system features in clear, simple language and include practical examples of how to use Uspacy’s tools. 

The team’s mission is to help every user quickly find answers, master new platform capabilities, and organize their company’s workflows more efficiently. Uspacy combines communication, collaboration, and CRM tools in one digital workspace, and the support team makes this solution clear and accessible to everyone.

Uspacy Support Team

Chat widget as a lead channel from your website — creation, configuration, connection, and handling messages within a Space.

Here we will talk about how to create chat widgets, how to connect them to your sites and how to use them to interact with clients

Widgets

Website inquiries and email marketing: designed forms with workflows, site chat for message management, and segmented email campaigns with templates.

Marketing

Chat widget on the site

A popular tool for collecting leads — setting up fields, layout, and post-submission processing workflows.

We'll explain what the Forms tool in Uspacy is and how to create a new form from scratch, taking into account all the parameters

Forms

Forms. What are they and how to create them?

We’ll explain how to customize the form’s colors, page background, button and field styles, text size, and its placement on the page.

Form design settings

In this article, we’ll show how to configure additional actions that occur after a form has been successfully completed and submitted

Setting up actions after form submission

We'll explain what actions you can perform with a created form in Uspacy, as well as how to use it to enrich your CRM database

How to work with forms?

Organized campaigns — preparing email templates, creating segments, and scheduling launches.

In this article, we’ll explain how to add and verify your domain, create senders, and ensure your email campaigns work correctly

Email marketing

Domain and sender setup for email campaigns

In this article, we’ll show you how to configure the main parameters of an email campaign — from setting up the sender to selecting an email template and scheduling the sending time

How to create and set up an email campaign?

In this article, we’ll explain how to purchase email packages for campaigns in Uspacy, what package options are available, and how the payment process works

How to purchase an email package for campaigns?

In this article, we’ll explain how to create and customize email templates that you can use in your email campaigns