When users connect their personal or corporate mailboxes to a Workspace, an administrator may need to review mailbox settings, adjust access levels, or determine which team members will work with emails.
In Uspacy, an administrator can view all mailboxes connected to the Workspace and manage most of their settings from one place.
🌟 Mailbox management is available on the Professional plan for the administrator and Workspace owner. The Workspace owner also has access to administrative settings, which allows them to view all connected mailboxes and manage their settings within the available options described below.
How to view all Workspace mailboxes?
To manage connected mailboxes, go to Settings → Sections. Then open the Communication hub → Email.
The Mailbox settings section displays all mailboxes connected by users to the Workspace.
For each mailbox, you can view:
- Mailbox name and email address.
- Current connection status.
- User who connected the mailbox to the Workspace.
This allows the administrator to review all connected mailboxes regardless of which user originally added them to Uspacy.
How to change mailbox settings?
To open the settings of a specific mailbox, click the gear icon next to it.
The Mailbox connection window will open. The Connection owner field shows the user who added this mailbox to the Workspace.
The administrator can change the same basic mailbox settings that are available during regular mailbox management, including:
- Edit the sender name and mailbox name.
- Select between personal and shared access levels.
- Specify users who can access a shared mailbox.
- Enable or disable email integration with CRM and configure email processing settings.
- Select folders for synchronization.
- Manage email signatures.
🔍 Detailed information about all available mailbox settings is provided in the article “How to manage connected mailboxes?"
After making changes, click Save. The new settings will be applied to the selected mailbox.
💡 Changing mailbox settings does not automatically give the administrator access to the mailbox contents. Only users with the appropriate permissions can work with emails.
Which actions are unavailable to an administrator?
If a mailbox was connected by another user, the administrator cannot:
- Remove the mailbox from the Workspace.
- Enter a new password for the mailbox in the account settings.
In this case, the Delete the mailbox button will be unavailable. To remove the connection or update the password, these actions must be performed by the user listed as the connection owner.
If the administrator connected the mailbox themselves, they are the connection owner and can update the credentials or remove the mailbox from the Workspace.
Mailbox management allows administrators to centrally control email connections within the Workspace. They can view all connected mailboxes, modify their main settings, configure shared access, and manage CRM integration.
At the same time, critical actions—such as updating the password and deleting a mailbox—remain available only to the user who originally connected the mailbox to the Workspace.
If you have additional questions or you need to contact the support, send a request to this email [email protected]
Created: July 16, 2026 / Updated: July 16, 2026