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The Uspacy Support Team is a group of dedicated specialists who help users quickly understand the platform’s capabilities and use it effectively in their daily work.

 The team creates knowledge base articles, records training videos, and answers user questions via live chat support. Our materials explain system features in clear, simple language and include practical examples of how to use Uspacy’s tools. 

The team’s mission is to help every user quickly find answers, master new platform capabilities, and organize their company’s workflows more efficiently. Uspacy combines communication, collaboration, and CRM tools in one digital workspace, and the support team makes this solution clear and accessible to everyone.

Uspacy Support Team

Team management in your Space: employee list, user interactions, mass actions, invitations, and firing.

Here, we will tell you how to fire a user quickly or hand off their cases to other persons responsible when firing

Employees

Managing team and company structure: keeping employee and department lists up to date and handing off cases during staff changes.

Company and people

How to fire employees at Uspacy. Types of firing and differences between them.

In this article, you will find recommendations on how to work with the search and filters in the employee list of the company

Filters and search for employees in the list

In this article, we will tell you what the employee list is, as well as how to work with it and interact with Space users

Employee list at Uspacy

Here you will find information on how to send your colleagues invitations to the workspace, as well as how to cancel them if necessary

How to invite employees to the Uspacy Space?

Here we will tell you how to simultaneously edit the data in the profile of colleagues or apply quick firing to employees

Mass actions in the employee list

Here you will find information about what actions are available with active, fired and invited users in the employee list

User interaction in the Uspacy list of employees

In this article, we will tell you where to find fired employees, how to hand off their cases or restore them in Space

Possibility to interact with fired employees at Uspacy

In this article, we will tell you how to configure the display of the necessary information about users in the employee list

Employee list appearance and settings

Team structure in your Space: managing departments, subdepartments, and people within them.

Here you will find information on how to edit data about a structural department, as well as how to change its head or employees

Company structure

How to edit a department and its staff?

Here you will find information about the deletion peculiarities of different types of structural departments

How to delete departments and subdepartments from the company structure?

Here we talk about the peculiarities of building a company structure in Uspacy and creating structural subdepartments of different levels

How to create new departments and subdepartments in the company structure?

In this article, we will tell you what the company structure is in Uspacy, how to create it and how users can interact with it

Company structure in Uspacy. Appearance, logic of building and operation

Managing work items during team changes: mass or individual reassignment of responsible users in a Space.

In this article, we will explain how to hand off all categories of user cases and assign them to a new person responsible

Case handoff

Case handoff in all entities at once

Here we will tell you how to assign a new person responsible for individual CRM elements or Tasks instead of the current user

Case handoff by entities

Here you will find information on how to assign different persons responsible for all CRM elements or Tasks instead of the current user

Case handoff by modules

Here you will find out about the types of handoff cases and their difference, as well as how to start the process and monitor its progress